Terms and conditions

Venture Appital Ltd is trading as Creekside Christmas.

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Delivery policy.

London Delivery

Your tree will be delivered on any day that you like between 8.00am and 10.30pm. This can include weekends, or even next day delivery if ordered before midday. Then we will send you an email the night before with a 4 hour delivery window so you don't have to wait in all day. If you would like us to leave the tree in a safe place that's fine too - just leave instructions for us when you check out.

Premium delivery; £7.99

Like basic delivery, but you get to choose a time window; either before 5.30pm or after 6pm. This is only available in the below postcodes.

Where We Deliver

Our local couriers will deliver to all of the following postcodes. CR, E, EC, N, NW, SE, SM, SW, W and WC.

When We Deliver

We deliver seven days a week through most of the festive season. For our exact delivery dates please see our calendar below.

Collection

We offer collection on the 2nd, 3rd and 6th of January. For Christmas trees under 9ft tall we will collect and recycle for £24.99. For Christmas trees over 9ft tall we will collect and recycle for £34.99. We can collect your undecorated tree from either inside your property, or to avoid disturbing you, if you leave it outside your property we can collect it from there.

National Delivery

National Courier - £4.99

Your tree will be delivered on any day that you like between 8.00am and 10.30pm. This can include weekends, or even next day delivery if ordered before midday. Then we will send you an email the night before with a 4 hour delivery window so you don't have to wait in all day. If you would like us to leave the tree in a safe place that's fine too - just leave instructions for us when you check out.

National Courier (Weekend) - £14.99

Like the above delivery with our national courier, except on a Saturday or Sunday.

Where We Deliver

Our national couriers will deliver throughout England, Wales and Scotland, excluding the Highlands. For orders in London we will use our local courier.

When We Deliver

We deliver seven days a week from November 30th through to December 22nd 2018.

Collection

Unfortunately we can’t offer collection outside of the London area. However local councils outside of London usually collect your Christmas tree with garden waste on a regular basis. We will send an email out to our nationwide customers with further guidance after Christmas.

Refund / Cancellation policy

We understand that sometimes your plans will change and you may need to cancel.As long as you let us know 3 full days . before your delivery is due, we will be able to provide you with a full refund.

Please let us know at least 3 full days before your delivery is due and we will be happy to cancel your order and offer a full refund.

As long as you let us know a full 3 days before your delivery is due, we will give you a full refund including all delivery costs.

Contact Details

Email: info@creeksidechristmas.co.uk
Phone number: 0800 009 6432