We encourage you to place your order as early as possible in order to avoid any stock issues. You can book from September for delivery on any day between late November and late December subject to availability.
If you’re booking one of our earlier delivery dates, we recommend choosing the Nordmann or Fraser Fir. It’s known as the non-drop or indoor tree because it holds its needles for much longer than other varieties such as the Norway Spruce. If you would prefer a Norway Spruce, we recommend that you have this delivered later in the season, ideally after 10th December if you intend to keep it inside. It is very important to keep your tree well watered and away from any heat sources to preserve it and extend its lifespan.

With proper care and the right type of tree, your Christmas tree should certainly last until Christmas! We always recommend the Nordmann Fir tree for longevity as it is known for its ‘non-drop’ needles. However even with Nordmann Fir trees, it is important to take proper care of your tree.

Even a non-drop tree will not last very long if you don’t give it any water and place it right next to a fire or radiator. To keep your tree looking its best throughout the festive season, please refer to our Christmas tree care guide.

The best place to keep your Christmas tree is by a window where it can be as cool as possible. Be sure to keep your tree as far away as possible from any heat sources (e.g. a radiator, fire place etc).

Whilst not essential, trimming the base of your tree helps it to absorb water meaning it will last longer if you do this. For this reason, if you do have a saw to hand, we would definitely recommend doing so if you can. It’s best to cut the trunk so it is flat in order for it best to fit in your tree stand.

Yes! Watering your tree is essential for its longevity. You should check the water levels in your tree stand every day and top up as needed. Christmas trees are larger and require a significant amount of water.

All of our stands have water reservoirs which you should keep topped up in order to maintain the freshness of your tree. A watering can or jug will help you to gain access to this area if your tree is particularly bushy! It’s best to keep the water temperature on the cooler side as well but the most important element is to make sure that the water is fresh and topped up regularly.

The water that your tree absorbs will differ from day to day. If it’s been a few days though and it appears that your tree is not taking in any water, check to see if a layer of sap has formed on the base of the tree trunk. If this is the case, you can trim the base of your tree which should help to solve the problem.

Trees shed needles all year round naturally, so a few dropped needles is nothing to worry about. We would always recommend giving your tree a gentle shake before installing it just to remove any excess loose needles. However, if your tree appears to be shedding excessively it could be too dry. Make sure to keep the water in your stand topped up and keep your tree away from any direct heat. If you believe your tree is faulty and require a replacement, please contact us within 48 hours of delivery.